SHIPPING & RETURN POLICY
SHIPPING POLICY
At Moondoggy LLC, I want to make the process of receiving your custom artwork as seamless as possible. That’s why I offer free shipping on all orders, with the cost already included in the price of each piece.
Handling Time:
Once your artwork is completed, I take 3-5 business days to carefully package and prepare it for shipping. I take great care to ensure your art arrives in perfect condition.
Shipping Time:
After handling, your order will be shipped out and should arrive within the standard shipping times, depending on your location. You’ll receive a tracking number once your order has been dispatched so you can monitor its journey to your doorstep.
Please Note:
While I strive to meet these timelines, please understand that delays can sometimes occur due to factors beyond my control. I appreciate your patience and are committed to keeping you informed every step of the way.
Thank you for choosing Moondoggy LLC for your custom artwork. I'm excited to bring our creations into your home!
RETURN POLICY
Return Policy
At Moondoggy LLC, I take pride in creating custom artwork that meets your expectations. To ensure you are completely satisfied with your purchase, I follow a straightforward approval process:
Approval Process:
Before your artwork is shipped, I will send you detailed photos and/or videos of the finished piece for your approval. Once you approve the artwork, this confirms your satisfaction with the work, and the sale is considered final.
Returns:
I only accept returns if the item was damaged during transit. If your artwork arrives damaged, please contact me immediately to arrange a return. To process the return, the item must be shipped back to us in its original packaging.
Refunds:
Once I receive the damaged item, I will issue a full refund to your original payment method. Please note that I cannot accept returns or provide refunds for items that were approved and received in good condition.
Thank you for understanding my policy, and for choosing Moondoggy LLC for your custom artwork needs. I am committed to ensuring your complete satisfaction and will work with you to resolve any issues promptly.